Privacy Policy

01 Overview

Smart Remote Support ("we," "us," or "our") provides remote IT support, cybersecurity, and managed technology services to small businesses across the United States and Canada. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (smartremotesupport.com), submit a support request, or engage with our services.

We take the privacy of your business data seriously. We do not sell your personal information. We do not use your data for advertising. We collect only what we need to deliver fast, effective IT support.

02 Information We Collect

We collect information in two ways: directly from you when you contact us, and automatically when you visit our website.

Information you provide directly:

• Your name, email address, and the nature of your IT issue when you submit a support request
• Business name and contact details if provided during onboarding or service agreements
• Communication records including emails, WhatsApp messages, and support notes
• Payment information processed through our billing systems (we do not store full card numbers)

Information collected automatically:

• Browser type, operating system, and IP address for site analytics
• Pages visited and time spent on our website via standard web analytics tools
• Cookies used for basic site functionality (see the Cookies section below)

03 How We Use It

We use the information we collect solely to provide and improve our services:

• To respond to your support request and resolve your IT issue
• To communicate with you about ongoing or scheduled support sessions
• To send service-related updates, invoices, or renewal notices
• To improve our website and support processes based on usage patterns
• To comply with applicable legal obligations

We will never use your information to send unsolicited marketing emails or sell your contact details to third parties.

04 Remote Support Sessions

Our core service involves connecting to your computer or network remotely to diagnose and resolve issues. We take the following approach to protect your privacy during these sessions:

• Explicit consent required: We connect to your device only after you initiate the session and grant permission. We never connect without your active approval.
• Visible activity: You can see everything our technician does on your screen in real time during the session.
• No persistent access: Remote access is terminated at the end of each session. We do not retain ongoing background access to your systems.
• Encrypted connections: All remote sessions use industry-standard encryption protocols to protect data in transit.
• No file retention: We do not download, store, or transfer your business files during support sessions unless you explicitly request file recovery assistance.

05 Data Sharing

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• Service providers: We use trusted third-party tools for scheduling (Calendly), communication (WhatsApp Business), and email delivery. These providers are bound by their own privacy policies and process data only as needed to provide their services.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If Smart Remote Support is acquired or merged, your information may be transferred as part of that transaction. We will notify you before this occurs.

In all cases, we limit what we share to the minimum necessary.

06 Data Retention

We retain your information for as long as is necessary to provide our services and meet legal obligations:

• Support request records are retained for up to 3 years for service continuity and dispute resolution
• Billing and invoice records are retained for 7 years to comply with tax and accounting regulations
• Website analytics data is retained for up to 12 months
• You may request deletion of your personal information at any time (see Your Rights below)

07 Security

We apply the same security standards to your data that we recommend to our clients:

• Encrypted data storage and transmission using industry-standard protocols
• Access to client records limited to authorized personnel only
• Multi-factor authentication (MFA) on all internal systems
• Regular security reviews of our own infrastructure

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

08 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Opt out of any non-essential communications at any time
• Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at help@smartremotesupport.com. We will respond within 30 days.

09 Cookies

Our website uses a minimal set of cookies to function properly:

• Essential cookies: Required for basic site functionality such as form submissions and page navigation. These cannot be disabled without affecting how the site works.
• Analytics cookies: Used to understand how visitors use our site so we can improve it. No personal identifiers are stored. You may opt out by adjusting your browser settings.

We do not use advertising cookies, tracking pixels, or third-party behavioral analytics. We do not participate in cross-site tracking networks.

10 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

This policy was last updated in June 2026. We may update this policy from time to time. When we do, we will revise the date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.