1. Information We Collect
We collect the personal information you voluntarily provide through our contact form — including your name, email address, and message. This information is collected solely to respond to your inquiries and provide support.
2. How We Use Your Information
Your information is used exclusively for communication and service-related purposes. We do not sell, rent, or share your personal information with third parties. We may internally review messages to improve service quality and response times.
3. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and gather basic analytics. Cookies are small text files stored in your browser. You may disable cookies through your browser settings at any time.
4. Third-Party Services
We may use trusted third-party tools such as:
- Google Analytics (to monitor website traffic and improve services)
- reCAPTCHA by Google (to protect our site from spam and abuse)
These services may collect anonymized usage data according to their own privacy policies.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected. Typically, contact form submissions are stored for up to 12 months, after which they are securely deleted unless a continued business relationship exists.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Your Rights (GDPR and CCPA Compliance)
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your data
- Object to or restrict how we process your information
To exercise any of these rights, please contact us at: help@smartremotesupport.com. We will respond in accordance with applicable data protection laws.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for any updates.
9. Contact
If you have any questions about this Privacy Policy, please reach out: help@smartremotesupport.com.